You may return any new, unused items within 30 days of delivery for a full refund. Simply send it back within 30 days of delivery, and we’ll refund the full cost of the item, or provide an exchange. (Please note, all custom and monogrammed products are final sale). We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please allow 1-2 weeks for refunds/exchanges to be completely finalized.
Returns and exchanges can be initiated through email. If you would like to make a return or exchange, please email firstname.lastname@example.org with your order number and details about the product you would like to return/exchange. We will respond within 24 hours with instructions on how to return items from your order.